Last Updated: 01/05/2026

Thank you for shopping with Drafvolt Traders Private Limited. We strive to provide high-quality footwear and a smooth shopping experience. Please read this Refund and Returns Policy carefully to understand the conditions under which products may be returned, exchanged, replaced, or refunded.

1. Eligibility for Returns

We accept returns under the following conditions:

a. Damaged or Defective Products

You may request a return or replacement if:

  • The product is damaged, defective, or has a manufacturing issue.

  • You notify us within 7 days of delivery.

  • You provide clear photographs or an unboxing video showing the condition of the product when received.

b. Wrong Product Delivered

If you receive an incorrect product:

  • Report the issue within 48 hours of delivery.

  • The product must be unused and in its original packaging.

  • Please provide photographs or other supporting information to help us verify the issue.

c. Size Issues – Footwear

For footwear size-related issues:

  • Size exchange requests must be made within 7 days of delivery.

  • Shoes must be unused, unworn, and in original condition.

  • Shoes should only be tried indoors to prevent marks, stains, or sole damage.

  • Size exchanges are subject to product availability.

d. Non-Returnable Items

The following products are generally not eligible for return or exchange:

  • Used or worn footwear.

  • Products damaged due to misuse, negligence, or improper handling.

  • Products without their original box, tags, labels, or packaging.

  • Products that show signs of wear, stains, scratches, or other damage caused after delivery.

  • Clearance or final-sale products, where specifically marked as non-returnable.

2. Return Conditions

To qualify for a return or exchange:

  • The product must be unused and in its original condition.

  • The original shoe box and packaging must be intact.

  • The shoe box should not have excessive tape, writing, tearing, or other damage.

  • All original tags, labels, accessories, inserts, and other items supplied with the product must be included.

  • The product must pass our quality inspection.

  • Products that do not meet the return conditions may be rejected.

We recommend keeping the original packaging until you are completely satisfied with your purchase.

3. Return Process

To initiate a return, please contact us using the email address or phone number provided below.

Please provide:

  • Order ID

  • Name and contact details

  • Reason for the return

  • Clear photographs of the product

  • Unboxing video, where applicable

  • Any other information requested by our support team

Our team will review your return request within 24–48 hours.

If the return is approved:

  • We may arrange a pickup from your delivery address; or

  • We may ask you to ship the product to the return address provided by us.

Once the returned product is received, it will undergo a quality inspection before a refund, replacement, or exchange is processed.

4. Refund Process

Refunds will be processed only after the returned product has been received and successfully inspected.

Once the return is approved:

  • The refund will generally be issued to the original payment method used for the purchase.

  • Refund processing may take 3–7 business days after approval.

  • The time taken for the amount to appear in your bank account or payment account may vary depending on your bank or payment service provider.

Shipping Charges

Original shipping charges are generally non-refundable.

Shipping charges may be refunded where the return is due to:

  • A damaged product received by the customer.

  • A defective product received by the customer.

  • A wrong product being delivered.

For size exchanges or returns due to personal preference, shipping or return charges may apply where applicable.

5. Replacement and Exchange Policy

You may be eligible for a replacement or exchange in the following situations:

  • The product received is defective or damaged.

  • The wrong product was delivered.

  • The footwear size does not fit, subject to the conditions mentioned in this policy.

Exchange Conditions

  • Exchange requests must be made within the applicable return period.

  • The product must be unused, unworn, and in original condition.

  • Original packaging, tags, labels, and accessories must be included.

  • The requested replacement size or product must be available in stock.

  • All exchanges are subject to our quality inspection.

If the requested replacement is unavailable, you may be offered:

  • A full refund; or

  • An alternative product, with the applicable price difference adjusted.

6. Return Pickup and Shipping

Where applicable, we may arrange a return pickup through our delivery or logistics partners.

If a pickup is not available for your location, we may request you to ship the product to the return address provided by our team.

Customers should securely pack the product to prevent damage during return transportation.

We are not responsible for damage caused due to inadequate packaging during customer-arranged return shipping.

Where a return is approved due to a damaged, defective, or incorrect product, we may provide appropriate instructions regarding return shipping or pickup.

7. Quality Check

All returned products are subject to a quality inspection before a refund, replacement, or exchange is approved.

During the inspection, we may check:

  • Product condition

  • Signs of use or wear

  • Shoe soles

  • Original packaging

  • Tags and labels

  • Accessories

  • Product damage

  • Whether the returned item matches the original order

We reserve the right to reject a return if the product does not meet the conditions specified in this policy.

If a return is rejected following inspection, we may return the product to the customer at the applicable delivery cost.

8. Refund Exceptions

A refund or exchange may not be approved if:

  • The product has been worn or used.

  • The product has been damaged after delivery due to improper use.

  • The original packaging or shoe box is missing or significantly damaged.

  • Tags, labels, or accessories are missing.

  • The return request is made after the applicable return period.

  • The product is marked as non-returnable or final sale.

  • The product fails our quality inspection.

9. Contact Us

For any questions or assistance regarding returns, refunds, replacements, or exchanges, please contact us:

Drafvolt Traders Private Limited

Email: info@drafvolttraders.com
Phone: +91 8750945373
Address: Basement, Office No.-5, Plot No.-14 & 15, Pillu Ram Pradhan Complex, Block-C, Badarpur Extension, New Delhi, South East Delhi, Delhi, 110044.

Our support team will review your request and provide the appropriate instructions based on the circumstances of your order.