Last Updated: 01/05/2026

Thank you for shopping with Drafvolt Traders Private Limited. We strive to provide high-quality footwear and a smooth shopping experience. Please read this policy carefully to understand your rights and responsibilities.

1. Eligibility for Returns

We accept returns under the following conditions:

a. Damaged or Defective Products

You may request a return or replacement if:

  • The product is damaged, defective, or has a manufacturing issue
  • You notify us within 7 days of delivery
  • You provide clear photos or an unboxing video as proof

b. Wrong Product Delivered

If you receive an incorrect item:

  • Report the issue within 48 hours of delivery
  • The product must be unused and in original packaging

c. Size Issues (Shoes Specific)

  • Returns for size exchange are accepted within 7 days
  • Shoes must be unused, unworn, and in original condition
  • Trial should be done indoors only to avoid sole damage

d. Non-Returnable Items

The following are not eligible for return:

  • Used or worn footwear
  • Products damaged due to misuse or improper handling
  • Items without original box, tags, or packaging
  • Clearance or final sale items (if applicable)

2. Return Conditions

To qualify for a return:

  • Product must be unused and in original packaging
  • Shoe box must be intact (no tape or damage)
  • All tags, labels, and accessories must be included
  • Products failing quality checks may be rejected

3. Return Process

To initiate a return:

  1. Contact us via email or phone
  2. Provide:
    • Order ID
    • Reason for return
    • Product images/videos

Our team will review your request within 24–48 hours.

Once approved:

  • We will arrange a pickup or
  • Ask you to ship the product to our address

After inspection, we will process a refund or replacement.

4. Refund Process

  • Refunds are processed after product inspection and approval
  • Amount will be credited to the original payment method

Processing Time:

  • 3–7 business days

Shipping charges are refundable only if:

  • You received a damaged product
  • Wrong item was delivered

5. Replacement / Exchange Policy

You are eligible for exchange if:

  • Size does not fit
  • Product is defective

Conditions:

  • Replacement is subject to stock availability
  • If unavailable, you may choose:
    • Full refund
    • Alternative product (price adjusted accordingly)

6. Order Cancellation

  • Orders can be cancelled before shipment only
  • Once shipped, cancellation is not allowed
  • However, you can request a return after delivery

7. Quality Check

All returned products undergo a quality inspection.
We reserve the right to:

  • Reject returns that do not meet policy conditions
  • Send the product back to the customer in such cases

8. Contact Us

For returns, refunds, or support, contact us:

Drafvolt Traders Private Limited
📧 Email: info@drafvolttraders.com
📞 Phone: +91 9718463696, +91 7982150804
📍 Address: Office No-5, Basement, Plot No-14 & 15,
Pillu Ram Pradhan Complex, Block-C, Badarpur Extension,
New Delhi – 110044