Last Updated: 01/05/2026

Introduction

Your privacy is important to us at Drafvolt Traders Private Limited. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our footwear store, browse our website, create an account, or purchase products such as men’s, women’s, and kids’ footwear.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described below.

Information We Collect

When you browse our website, create an account, place an order, or contact us, we may collect the following information:

  • Name, email address, and phone number

  • Shipping and billing address

  • Payment and transaction details

  • Order details, including products purchased, sizes, quantities, and preferences

  • Account login details, if you create an account

  • Information provided through customer support, contact forms, reviews, or inquiries

  • Device, browser, IP address, and website usage information

  • Information collected through cookies and similar technologies

Payment information is generally processed securely through third-party payment gateway providers. We do not intentionally store complete card or banking credentials on our servers.

How We Use Your Information

We may use the information we collect to:

  • Process, confirm, and deliver your footwear orders

  • Manage returns, refunds, exchanges, and size-related requests

  • Communicate order confirmations, delivery updates, and service notifications

  • Provide customer support and respond to inquiries

  • Manage your customer account

  • Recommend products based on your preferences and shopping activity

  • Send promotional offers, newsletters, or marketing communications where permitted and with your consent

  • Improve our website, products, services, and overall shopping experience

  • Monitor website performance and security

  • Detect and prevent fraudulent, unauthorized, or illegal activities

  • Maintain business and transaction records

  • Comply with applicable legal, regulatory, tax, and accounting requirements

Data Sharing and Disclosure

Drafvolt Traders Private Limited does not sell, rent, or trade your personal information to third parties.

We may share necessary information with trusted service providers only when required to provide our services or complete your orders. These may include:

Payment Service Providers

Payment gateway providers may receive necessary transaction information to securely process payments and refunds.

Delivery and Logistics Partners

Courier and logistics companies may receive your name, phone number, delivery address, and order information to deliver your purchases.

Website and Technology Service Providers

We may share relevant information with hosting providers, website maintenance providers, security services, analytics providers, and other technology partners who help us operate and maintain our website.

Legal and Regulatory Authorities

We may disclose personal information when required by applicable law, court order, government authority, legal process, or to protect our rights, property, customers, or business.

All third-party service providers are expected to handle personal information appropriately and only for the purposes for which it is shared.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing and shopping experience.

Cookies may help us to:

  • Remember your preferences

  • Keep products in your shopping cart

  • Maintain login sessions

  • Improve website functionality and performance

  • Understand website traffic and usage

  • Analyze customer behavior

  • Provide relevant product recommendations and marketing where applicable

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features, including shopping cart and checkout functionality.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Generally, customer information will be retained according to the following periods:

  • Order and transaction records: Up to 8 years from the date of the transaction, or longer where required by applicable tax, accounting, or legal requirements.

  • Customer account information: While your account remains active and for up to 2 years after account inactivity or closure, unless a longer period is legally required.

  • Customer support and communication records: Generally up to 3 years from the date of the last communication.

  • Marketing and promotional information: Until you withdraw your consent or unsubscribe, after which the information may be retained only where necessary for legal or compliance purposes.

  • Website and technical information: Generally up to 24 months, depending on the purpose for which it was collected and the applicable system or service provider’s retention practices.

When personal information is no longer required, we will take reasonable steps to securely delete, anonymize, or otherwise dispose of it.

Some information may be retained for a longer period where necessary to comply with legal obligations, resolve disputes, prevent fraud, enforce agreements, or protect our legitimate business interests.

Children’s Privacy

Our website is intended for adults and is not specifically directed toward individuals under 18 years of age.

We do not knowingly collect personal information from children under 18 without appropriate consent or authorization where required by applicable law.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate steps to remove the information where legally permitted.

Data Security

We use reasonable administrative, technical, and organizational security measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, loss, or destruction.

These measures may include:

  • Secure website technologies

  • Access controls

  • Restricted access to customer information

  • Secure payment processing through authorized payment providers

  • Regular monitoring of website security

However, no method of transmission over the internet or electronic storage is completely secure. Therefore, while we take reasonable measures to protect your information, we cannot guarantee absolute security.

Your Privacy Rights

Subject to applicable laws, you may have the right to:

  • Request access to personal information held about you

  • Request correction or updating of inaccurate information

  • Request deletion of personal information where legally permitted

  • Withdraw consent for certain uses of your information

  • Opt out of promotional or marketing communications

  • Raise concerns regarding the processing or handling of your personal information

You may contact us using the details provided below to exercise applicable privacy rights.

We may need to verify your identity before processing certain requests.

Marketing Communications

Where permitted by applicable law, we may send you promotional communications about products, offers, discounts, new arrivals, and other updates.

You can unsubscribe from promotional emails at any time by:

  • Clicking the unsubscribe link included in the email; or

  • Contacting us using the details provided in the Contact Us section.

Even if you opt out of marketing communications, we may still send essential service-related communications, such as order confirmations, payment notifications, delivery updates, and important account information.

Third-Party Links

Our website may contain links to third-party websites, payment services, social media platforms, or other external services.

We are not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing the privacy policies of those websites before providing them with personal information.

Payment Information

Payments made through our website may be processed by third-party payment gateway providers.

Payment providers may collect and process payment-related information in accordance with their own privacy policies and security practices.

We do not intentionally store complete credit card, debit card, or banking credentials on our website servers.

Order and Delivery Information

To complete your purchase, we may need to share necessary information such as your name, phone number, shipping address, and order details with delivery and logistics partners.

This information is used solely to facilitate delivery, shipment tracking, returns, exchanges, or other order-related services.

Fraud Prevention and Security

We may process certain information to identify and prevent:

  • Fraudulent transactions

  • Unauthorized account access

  • Suspicious activities

  • Payment abuse

  • Misuse of our website

  • Other activities that may threaten our customers or business

Where necessary, we may share relevant information with payment processors, service providers, law enforcement agencies, or other authorized parties.

Grievance Officer

As per applicable laws, you may contact our Grievance Officer regarding privacy concerns, complaints, or requests relating to your personal information.

Name: Suresh Pandey
Company: Drafvolt Traders Private Limited
Email: grievance@drafvolttraders.com
Phone: +91 8750945373
Address: Basement, Office No.-5, Plot No.-14 & 15, Pillu Ram Pradhan Complex, Block-C, Badarpur Extension, New Delhi, South East Delhi, Delhi, 110044.

We will make reasonable efforts to review and respond to grievances within the timeframe required under applicable law.

Changes to This Privacy Policy

We may update or modify this Privacy Policy from time to time to reflect changes in our business practices, services, technology, or applicable legal requirements.

Any changes will be published on this page with a revised “Last Updated” date.

We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, you can contact us at:

Drafvolt Traders Private Limited
Email: info@drafvolttraders.com
Phone: +91 8750945373
Address: Basement, Office No.-5, Plot No.-14 & 15, Pillu Ram Pradhan Complex, Block-C, Badarpur Extension, New Delhi, South East Delhi, Delhi, 110044.

We will make reasonable efforts to address your questions and concerns regarding privacy and data protection.