Last Updated: 01/05/2026

At Drafvolt Traders Private Limited, we aim to process and dispatch your footwear orders as quickly as possible. This Cancellation Policy explains when an order can be cancelled and how cancellation requests are handled.

1. Order Cancellation Eligibility

Customers may request cancellation of an order before the order has been shipped or dispatched.

Once an order has been shipped, packed for dispatch, or handed over to our delivery partner, cancellation may no longer be possible.

If the order cannot be cancelled because it has already been shipped, you may be eligible to request a return after delivery in accordance with our Refund and Returns Policy.

2. How to Request Cancellation

To request cancellation, please contact our customer support team as soon as possible.

Please provide:

  • Order ID

  • Name used for the order

  • Registered email address or phone number

  • Reason for cancellation, if applicable

You can contact us using the details provided in the Contact Us section below.

Our team will check the current status of your order and confirm whether cancellation is possible.

3. Cancellation After Shipment

Once an order has been shipped or handed over to a courier or logistics partner, it cannot generally be cancelled through our customer support team.

In such cases, you may wait for delivery and submit a return request if the product qualifies under our Refund and Returns Policy.

Returns are subject to the applicable eligibility conditions, including product condition and the applicable return period.

4. Refund for Cancelled Orders

If your cancellation request is approved before shipment, any eligible refund will be processed to the original payment method used for the order.

Refunds are generally processed within 3–7 business days after cancellation is confirmed.

The actual time taken for the refund to appear in your account may vary depending on your bank, card issuer, payment gateway, or other payment service provider.

5. Cancellation by Drafvolt Traders Private Limited

In certain circumstances, we may need to cancel an order. This may happen due to:

  • Product being unavailable or out of stock

  • Incorrect or incomplete product information

  • Pricing or listing errors

  • Payment verification issues

  • Suspected fraudulent or unauthorized transactions

  • Delivery restrictions or serviceability issues

  • Incorrect or incomplete shipping information

  • Technical errors affecting the order

  • Circumstances beyond our reasonable control

If we cancel an order for which payment has already been received, we will initiate an eligible refund to the original payment method.

6. Partial Order Cancellation

If an order contains multiple products, you may request cancellation of individual items before the order is shipped, subject to our ability to process the request.

If the order has already been packed or dispatched, individual item cancellation may not be possible.

Any eligible refund for cancelled items will be processed according to the applicable refund procedure.

7. Promotional and Discounted Orders

If an order placed using a promotional offer, coupon, discount, or other special pricing is cancelled, the refund will be calculated based on the actual amount paid and the applicable terms of the promotion.

Cancellation of an order may also result in the loss of promotional benefits associated with that order.

8. Cash on Delivery Orders

For Cash on Delivery (COD) orders, cancellation requests can be made before the order is shipped, subject to order processing status.

Since payment has not been collected at the time of placing a COD order, no payment refund will normally be required for a successfully cancelled COD order.

Once a COD order has been shipped, cancellation may no longer be available.

9. Important Information

Customers are advised to submit cancellation requests as soon as possible after placing an order.

A cancellation request does not automatically guarantee cancellation. Cancellation depends on the status of the order at the time we receive and process the request.

If the order has already entered the shipping or dispatch process, we may be unable to cancel it.

10. Contact Us

For cancellation requests or questions regarding this policy, please contact us:

Drafvolt Traders Private Limited

Email: info@drafvolttraders.com
Phone: +91 8750945373
Address: Basement, Office No.-5, Plot No.-14 & 15, Pillu Ram Pradhan Complex, Block-C, Badarpur Extension, New Delhi, South East Delhi, Delhi, 110044.

Our customer support team will review your request and confirm whether the order can be cancelled based on its current processing status.